Why No One Calls You Back

While looking through Facebook today I came across this article about why people check their voicemail and I had to laugh because it’s so true.  I don’t check my email to get the message (most of the time) I check it to make the blinking stop!  So the question is, how are you reaching out to clients and prospects?  Do you think they really listen to your voicemail?

http://www.huffingtonpost.com/2014/02/04/voicemails_n_4723562.html

Let’s face it gatekeepers and phone systems have become better at keeping you from speaking to your “target” so how do you reach your prospect, how do you let them know all the awesome things you can give them?  I get emails every day from people who found me on Google, looked at my website (yes I know it needs work) and are reaching out to me to tell me how great they are at SEO, web design, blogging, etc.  and yet they found me in a search so it can’t be THAT bad, right?  Do these emails annoy me, you better believe they do.  I didn’t ask for them to send me a proposal (yes some actually send proposals), some get frustrated with me for not responding as if their frustration will make me respond, right?  So no one wants your voicemail, no one wants your email, how in the hell are you supposed to find prospects?

While part of the issue is the means by which you have chosen to communicate the real issue is what you are communicating.  Please don’t do the features and benefits vomit on me.  I don’t care that you have “x” number of years experience, went to such and such a college, are cheaper than the competition, have the best whatchamacallits…I just don’t care.   I want someone who understands my business, understands my challenges, has solutions that really work for me and understands that I don’t have the time or desire to do things because they want me to.  So what’s it really about:

  • You need to demonstrate that you understand your prospect’s industry, challenges, how they do business
  • You are flexible in communication style and frequency
  • You recognize that it’s a buying cycle and not a selling cycle and if you don’t do your job you are not permitted to go to the next step
  • You have a legit solution for me and can show me how I will receive tremendous value with your services
  • Prospects still value relationships – they need to feel like they know you and trust you, they buy on emotion (unless its a commodity then its price first) not  features and benefits.  To get to the right prospect you need to be where they are, get introduced, be viewed as an asset first and a sales person last.

Don’t forget to ask your prospect how they prefer you communicate with them.  It’s all about them.

 

 

Missing in Action

Well, I’d love to tell you some grandiose story about my travels but quite frankly it wasn’t that glamorous.  Yes I’ve been AWOL from the blog for a few months – about 6.  I’m back and hopefully for good now.  My maternity leave ends on February 24th and I’ll be back to work full time.  Our daughter Devyn Ryleigh was born on December 19th and I have to say the pregnancy was an extremely difficult one – which explains my absence.  I was so sick with this one that I was able to do just enough before passing out each day.  Our consultants have been taking excellent care of our clients while I’ve been gone and now that she sleeps consistently during the day I’m able to do some catch up before I return full time.  Such is life for the self employed, right?  There really is no maternity leave when you own a business.  Thankfully she arrived just before the holidays so for the first couple of weeks there was little to keep up with, but these last couple of weeks I’m answering emails and voice mails, getting on conference calls and hoping she stays asleep for the 3 hours I’m on the phone – and for the most part she’s done great.  I’m lucky, she’s almost 7 weeks old and for the past week she’s been sleeping 7-9 hours each night.  I can’t imagine what I’d do if she wasn’t such a good sleeper!

Is it time to ENTER the Government Market?

Commercial Firms looking to Enter the Government Market?

Are you kidding me?  Nope, surprisingly some have mentioned this as an option; even though there’s limited money, long sales cycles and a completely different process some commercially focused companies are looking to enter the government market.  After I pick myself up off the floor from laughing so hard I find that some are just chasing the idea of the big contract while others see this slowdown in spending as an opportunity to be part of the next phase or the next boom with the recognition that its years away and won’t be like the boom of the last 10 years.  If you never enter you can’t win business so at some point if there’s a desire to close government deals you need to bite the bullet regardless of the current situation.  It might be better to enter the market when you don’t expect much – any win is a huge win.  This is the company that truly understands that entering this market is an investment.  You should expect a bare minimum of 2 years activity in this market before you close a deal – for some it’s shorter and others its longer but if you think you’ll close business in 6 months you’re either smoking something or you have THE MOST amazing  widget ever.

Here’s the deal, is it a great time to enter the government market if you have no experience?  Why not, look at the environment – even long term government players are struggling to close deals.  With re-competes, less business to be had, bid protests, reduced budgets, etc those that are there now have to do more with less and if they haven’t already they will soon be forced to deal with the new reality.  That reality is a little more challenging and can be highly lucrative IF and it’s a big IF you put in the effort.  The problem is that in the past it was fairly easy to get business, just respond to a RFP and go low – you’ll get millions of dollars worth of business – not the case anymore (except the low cost – that definitely helps).  So if there’s less coming down the pike, things are taking longer to come to fruition, there’s a litigious environment why would you want to enter this market?  It’s easy, get in now, create the relationships now and prep for when the situation improves and if you get a deal it’s just icing on the cake.  It’s better to lay the groundwork now when business isn’t flying off the shelf then to feel like you’re missing out by trying to jump in when it’s going gang busters.  Again recognize that all business development is an investment.

If the government space is a desired target market you have a choice –

  • Commit to the market, do your research
  • Understand that each agency works differently and identify which is best to pursue
  • Hire those with technical knowledge and connections to bridge the gap
  • Identify where you fit and why you fit – inside each agency there are multiple silos
  • Identify contract vehicles to pursue
  • Understand your commitment – a minimum of 3 years
  • Attend industry events, join industry groups that support the mission you’ve chosen to support
  • Build a pipeline with short, mid and long term opportunities
  • Manage the pipeline consistently

Or –

  • Sit around and wait for the right time
  • Get frustrated when you have to act happy for your buddy that just closed on a big contract
  • Constantly second guess yourself
  • Prepare and identify when the right time will be and commit to action

There is no perfect time so make sure you do your homework and plan for the future.  Create a strategy to enter the market and a timetable then execute.  Most importantly create relationships and be patient.

Why Government Contractors are failing in attempts to enter the commercial market

Government Contractors pursuing the Commercial Market in a sloppy manner

Contemplating a move into the commercial market?  Make sure you do it right, learn from these mistakes.  Sadly we’re seeing them over and over with wildly successful government contractors looking to counter the inevitable drop in government projects due to sequestration by entering the commercial market targeting large financials, pharma, healthcare, etc.  The issue is they just aren’t approaching the market correctly and here’s why –

Government contractors attempting to move into the commercial market expecting to have companies drop multi-million dollar projects in their laps due to their past government performance and attempting to manage the pipeline, presentation and proposal the same as they did with agency clients.  It’s not uncommon for these contractors to expect to have a thriving commercial practice within a year to 18 months and yet they are failing and can’t understand why.  Sadly the reason is arrogance.

Attempting to put an entire industry into your way of doing business and expecting them as your prospect to allow you to run the process as you see fit versus what works best for them is arrogant.  Expecting that your past performance in an environment that functions practically polar opposite of the commercial functionality of procurement and purchasing is arrogant.  Believing that you know how they work and what works best for them without due diligence and without analysis is arrogant.  Not accepting the trial programs the commercial prospects offer you to assess your capabilities because their too small and beneath you is arrogant.

Here’s the deal – the government market and the commercial market are two very different animals and if you don’t respect the nuances of business in both markets you will fail.  For the vast majority of businesses, you aren’t anything special; I know that’s hard to hear and it’s not meant as an insult.  There are hundreds if not thousands of companies who do what you do, really well and some are already in your desired target market winning and managing successful engagements.  You are the newbie and yet you act like you know it all.  The answer is to be humble, to understand you need to build trust the same as you did in the agencies so many years ago.  Be grateful when offered a pilot or trial program regardless of how small as it’s a win with that company and a chance to build performance in the new market.  Treat the market as it needs to be treated – it’s different than agencies – understand the process, respect the process and learn what’s important to each new buyer.  It’s best to have separate teams as it’s tough to transfer from one market to the other.  Most importantly expect a minimum of 3 years to gain consistent traction.  Treat this as an investment.  This market is a far cry from the market you entered in the government space 10 years ago, it’s not a free for all and you need to show your value and your expertise.  Arrogance will kill you in this market, if you plan to enter be strategic, be willing to learn, expect to fail and understand it’s an investment in amazing future growth – bring in experts who know the industry, who can talk the language and most importantly can bridge the gap that you’ve created by ignoring this market for so long.

Entering the market unprepared is like the business developer who claims his company’s people are smarter than those employed by the competition and their service is better.  You’ve done nothing to differentiate yourself and in fact you’ve told your prospect that you really don’t respect them.  I know it wasn’t your intention in face I’m sure it’s the exact opposite of your intention.  If you’re a software developer know why your clients use you and here’s a hint, it’s not service or smart people.  There are thousands of software developers in this country so what makes you special – is it the extensive knowledge of the industry you represent and the types of challenges you’ve been asked to tackle when others failed?  Is it how you hold your people accountable so jobs are finished on time and within budget?  Is it how you collaborate with the client to ensure ultimate business efficiency, effectiveness and results – results being the key here.  Maybe it’s that your practice is to proactively keep the client up to speed on the status of the project so you can address concerns in real time so as not to create unnecessary billable hours after the fact.  Do you think a prospect might find that appealing?

The fastest way to ensure you are viewed as a commodity and get into a cheapest price wins kind of deal is to associate yourself as the same as everyone else.  If you don’t know the answer to what makes you special this is your first task and I highly suggest you ask your current clients why they love you and if their answer is your price point – you have definite problems.  Before you enter a new market you need to know what is success to my new prospect, what makes them look like a hero so you can be their hero?  This is your business development angle, not that you’ve managed large successful programs for the feds because in the commercial market things get done faster, their systems are more up to date, they don’t look for butts in seats for an unlimited amount of time – this costs them shareholder value.  A company, nonprofit, hospital, regardless of size can’t just print money – you need to know what makes them tick before you enter the market.

We’d love to hear what you’ve done to differentiate yourself in the market and how it helped you to increase market share.

Government Contractors – is NOW the time to cut Business Development?

Government Contractors – should we cut BD now?

Based in Maryland and let’s face it many of our clients either are government contractors or sell to government contractors; sequestration and budgetary concerns are real and we’ve seen a pullback in investment in business development, whether in house or outsourced.  I get it, it can be a scary time to make investments and commit to dollars you aren’t 100% sure will come back in a reasonable time but here’s why your competition is putting more money into BD right now:

  • Fiscal year end is right around the corner and if you aren’t positioning now to get money it may be too late
  • Your competitors BD staff is still meeting with decision makers and you’re not because you no longer have someone focused on BD – they know what’s coming down the pike, what most likely will be funded and what the focus for year-end money will be…do you?
  • Your competition understands BD – it’s an investment in future business and based on the market and fiscal capabilities determines when these deals close but if no one is moving those deals forward or identifying new deals they will never close and revenue is bound to drop.  We’ve seen $30 M contractors who haven’t closed a deal in years because they simply respond to RFP’s once they hit the street, this used to be an effective strategy but it’s no longer viable if you want to grow or even maintain as re-competes and protests are shrinking your existing business.
  • Small business right now in the government market should be thriving.  I’ve seen a number of small businesses winning large new projects, adding people to existing contracts and growing at a time when the big boys are tightening their belts.  What differentiates these companies – a massive focus on business development.  They’ve made the investment in one of two ways:
    • Infrastructure – CFO/COO so the CEO can focus on BD
    • Hiring full time business development at a high level
    • Engaging BD on an outsourced basis which we highly recommend by the way
    • Those that are winning aren’t just collecting contract vehicles, they are diving deep.  Having a contract vehicle is simply a hunting license, there is no guarantee one penny will come your way.  Your BD efforts need to be focused on winning task orders in those customers who’ve recognized you as a winner already.  Dive deep and stop the surface wins.  If you have a laundry list of contract vehicles but only $10M in revenue you are not taking advantage of the amazing opportunities you have.
    • Finally just because you fulfill a set aside doesn’t mean you’ll get business.  I get it, you spent a lot of time and effort to get those set asides lined up but again you’re still a dime a dozen.  That doesn’t always sit well with some people but you have to understand there are thousands of companies that fill set asides – if you can’t differentiate yourself it all was a waste of time.  You still have a job to do – reply to sources sought, market yourself as an excellent provider with a set aside being a bonus, meeting with decision makers, meeting with teaming partners.  Again these set asides are simply hunting licenses, you still need a focus on business development to see the benefits of the effort.  The 8A’s, woman owned, HUBZone, veteran owned firms who have invested in business development and infrastructure are thriving, they are go-to partners for teaming and are winning full and open (before they graduate from the 8A program).  They understand that from the day they earn that certification they need to plan for the day they don’t need to use it.  If you’re solely gaining business because of you fill a set aside and no other reason you are set up to fail in the long run.

Sequestration will cause a shake-up in the contractor marketplace, you’ll see some fail and you’ll see others grow.  You have a choice – to believe in the inevitable doom of the marketplace, withdraw and ultimately shrink slowly and painfully or seize the opportunity.  Those that grow see sequestration as a huge opportunity and invest to ensure that opportunity isn’t lost.  It’s your choice.

 

If you think outsourcing BD efforts might be an option let us know.  Our consultants have a minimum of 20 years experience in the agencies in which they work, they are well respected, consistently close business and we’re roughly 30-60% of the cost of hiring full time.  Email Karin if you’d like more information at kschwartz@springboardbizdev.com